FAQ
FAQ
Frequently asked questions
Are all your products original?
All our products, each one of them, which can be found on Life-OM page are original and new.
Are there any additional costs other than those that I see after confirming the order?
There are no additional costs. You shall receive a quote after placing your order with all the associated costs.
Can I buy products in installments?
Life-OM does not have option for paying in installments nor is giving any kind of loans to its customers.
Can you deliver to my address?
Life-OM can deliver to any address in Nigeria.
Can I personally come and take over my order?
Yes you can. You can visit our hospital and pickup your order from there.
Can I return my item, what is the procedure and what is the time period that I can expect my money to be refunded?
a. In cases that buyer within 7 days after receiving his order decides that he is not satisfied with the phone and wants to return it, he can do that by shipping the entire order and all its accessories (please read b. for more details) back to Life-OM at its own expense and when Life-OM establishes that the item is intact and that the item and all its accessories are properly returned, customer will get his money refunded.
b. If you decide to return items from your order for any reason, before sending it back, please send an e-mail to Life-OM sales department with all information (product details) as well as an explanation why you would like to return your order, together with your contact information to sales@life-om.com
c. After that you will be contacted from our sales department and they will provide you with all necessary information and will give you closest address where to return your order.
d. From the moment when clients order gets delivered back to Life-OM in undamaged condition, money will be refunded to the customer within 30 days or customer will be sent a voucher in the same amount, that can be used for purchasing any products on our web site. Client is the one who chooses whether he prefers a voucher or money refund.